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Explore SupportDesk Products on one flexible platform

From conversation
to confident action.

Explore the products—and the shared systems for views, structured intake, workspaces, and portals—that turn customer context into confident action.

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01Views everywhere02Forms & fields03Workspaces & portals04Connected products
THE PLATFORM SYSTEMS

The building blocks behind every product.

SupportDesk is not a collection of fixed screens. Shared systems for data, intake, and experiences let teams shape the platform around the way they actually work.

01DATA & OPERATIONS

Views everywhere

Define focused slices of work once, then project them across queues, cards, dashboards, and automation.

Explore views →02STRUCTURED INTAKE

Custom forms & fields

Collect adaptive, structured context and use it to route, automate, organize, and report.

Explore forms →03COMPOSABLE EXPERIENCES

Workspaces & portals

Project the same platform into focused agent, admin, and customer experiences.

Explore workspaces →
01Inbox & case management

Give every conversation a clear place to go.

Bring customer work into one calm operating view—then prioritize it using the relationship, not just the timestamp.

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Unified inbox

Work every channel from one calm queue

Email, chat, forms, and connected channels arrive with ownership and customer context already attached.

SD⌂◫◎⚙
TEAM INBOX · 24
AMRegional invitations failingAcme · Enterprise · SLA 38m
SKSSO provisioning questionNorthstar · Enterprise
JTExport fields missingOrbital · Growth
ACME MANUFACTURING

Regional invitations failing

We’re onboarding our EMEA team today, but invitations are failing for the new domain.

✦Likely SSO domain restrictionVerified against account settings and three related cases.
Priority intelligence

Focus on the work with the highest customer impact

Explainable scoring combines service commitments, account value, risk, and sentiment.

98
PRIORITY SCORE

Renewal risk detected

  • Account tierEnterprise
  • Renewal21 days
  • SentimentUrgent
Service levels

Keep every promise visible

Track response and resolution commitments without leaving the queue.

94%within SLAHealthy
  • Enterprise98%
  • Growth93%
  • Standard89%
02Customer CRM

Build the relationship—not another ticket archive.

People, companies, conversations, product signals, and commercial context become one living customer record.

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Customer record

See the whole customer before you answer

Give every teammate a useful brief, relationship history, health signals, and recent activity.

AC
COMPANY

Acme Manufacturing

Enterprise · $84k ARR · Chicago

● Healthy · 92
✦ ACCOUNT BRIEF

Acme is expanding its EMEA support operation ahead of a November launch. Adoption is strong, with renewal review in 21 days.

Regional invitation issue resolved Today Enforced SSO enabled Yesterday Account expanded by 6 seats 12 days
Relationships

Know who matters and why

Map champions, administrators, decision makers, and the strength of every connection.

AC
AMAlex MorganChampionPSPriya ShahAdminDLDevon LeeDecision maker
Customer signals

Turn context into the next best action

Surface meaningful changes and prepare the team before the customer has to ask.

NEXT BEST ACTION✦

Prepare renewal brief

Usage is strong, but two access issues appeared after the SSO rollout.

03Automation

Automate the process. Keep the judgment.

Build visible workflows for routing, enrichment, escalation, follow-up, and customer coordination.

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Workflow builder

Design automation people can understand

Conditions, assignments, waits, integrations, and AI steps stay readable and observable.

⚡WHENConversation created
◇IFEnterprise attention needed
◎THENAssign senior queue
✦AI STEPPrepare account brief
Human control

Put approval exactly where judgment matters

Let automation prepare the decision while people remain responsible for sensitive actions.

✦AI SUGGESTIONReview required

Escalate to the account owner?

Renewal is in 21 days and this is the third identity issue this month.

Open platform

Connect the systems that already run your business

Use integrations, APIs, and webhooks as a shared customer operations layer.

GGoogle WorkspaceConnectedSSalesforceSyncing↯Webhooks12 active{}SupportDesk APIHealthy
04Reporting & operations

Turn service activity into operating clarity.

Understand speed, quality, workload, risk, and customer health without exporting the operation first.

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Service performance

See what is improving—and what is drifting

Track resolution volume, responsiveness, satisfaction, and service health in one clear view.

Resolved4,821↑ 12.4%First response18m↓ 24.1%CSAT4.8↑ 0.2
Resolution volumeOpened and resolved conversations
Last 30 days⌄
Aug 1Aug 8Aug 15Aug 22Aug 28
Customer health

Spot account risk before it spreads

Combine customer, product, and service signals into an explainable account view.

ACCOUNT HEALTH3 need attention
AMAcme Manufacturing92NSNorthstar Labs64OSOrbital Systems88AHArcadia Health58
Workforce clarity

Make workload visible

Balance queues without hiding the people and constraints behind the numbers.

TEAM WORKLOADJDJordan Davis38PLPriya Lee32NRNoah Reed29
Balanced across active queues
EXPLORE THE PRODUCTS

Start with support.
Expand around the customer.

Ready when you are

Turn customer context
into confident action.

Bring your team, your channels, and your customer knowledge into one clear place.

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