Trigger
Start with customer, conversation, product, schedule, or external events.
SupportDesk03Automation
Automate the process without hiding the decisions.
Design readable workflows for routing, enrichment, escalation, follow-up, and customer coordination—with human approval wherever judgment matters.
⚡WHENConversation created
◇IFEnterprise attention needed
◎THENAssign senior queue
✦AI STEPPrepare account brief
✦AI SUGGESTIONReview required
Escalate to the account owner?
Renewal is in 21 days and this is the third identity issue this month.
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HOW IT WORKSFrom customer signal
From customer signal
to confident action.
Decide
Evaluate transparent conditions and prepare context with intelligent steps.
Coordinate
Assign work, update records, notify teams, and connect external systems.
CAPABILITIESA practical foundation
A practical foundation
for serious customer work.
These concepts give us a realistic product direction now. The final hierarchy, packaging, and feature depth can evolve with the application.
Visual workflow builder
Flexible enough for growing teams, with the visibility and control expected by larger organizations.
Reusable rules and actions
Flexible enough for growing teams, with the visibility and control expected by larger organizations.
Human approval steps
Flexible enough for growing teams, with the visibility and control expected by larger organizations.
AI summaries and classification
Flexible enough for growing teams, with the visibility and control expected by larger organizations.
APIs and webhooks
Flexible enough for growing teams, with the visibility and control expected by larger organizations.
Run history and observability
Flexible enough for growing teams, with the visibility and control expected by larger organizations.
Ready when you are
Bring customer work
into focus.
Start with support. Build the connected customer operation your team needs next.
14 days free · No credit card required