Agent workspace
Persistent navigation, focused ticket work, reusable views, and the customer context needed to resolve issues.
SupportDesk03Workspaces & Portals
One platform. A focused experience for every role.
Give agents a fast operational workspace, administrators composable tools, and customers a branded self-service portal—all powered by the same permissions, content, and data.
Experience composer
Acme Support
SD⌂◫◎▥
WORKSPACE
Priority operations
Needs attention12Within SLA94%Customer risk3
ACRegional invitations failingAcme Manufacturing · EnterpriseSLA 38m
NSSSO provisioning questionNorthstar Labs · EnterpriseSLA 1h
HOW IT CONNECTSConfiguration becomes
Configuration becomes
operating capability.
Admin workspace
Compose dashboards, pages, forms, themes, permissions, and operational tools without code.
Customer portal
Publish branded help content, request experiences, issue status, and account visibility in light or dark mode.
THE SUPPORTDESK MODEL
Designed as a platform—not a fixed help desk.
Structured dataFields, people, companies, tickets, tasks, and issues→Reusable definitionsViews, forms, rules, permissions, and widgets→Role-specific experiencesAgent workspaces, admin tools, portals, APIs, and AI